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FAQ
If the answer to your question is not in this FAQ please email info@amberkstudios.com.
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How much does shipping cost?Please see our Shipping page to see an in-depth explanation on shipping costs.
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Do you ship internationally and if so how much does it cost?Yes we do! See our Shipping page to see specifics about international shipping.
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I'm buying an extra large piece is there any extra shipping costs for that?If you are purchasing a custom piece that is extra large we will discuss extra shipping fees then. If it's one of my originals the exact shipping cost will be reflected at checkout once you put in your destination and shipping preferences, but it will be more than my standard shipping rates so don't use those as a guide for large pieces.
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I put the wrong address in at checkout, what do I do?"If this happens contact info@amberkstudios.com right away with your order number and say you need to change your shipping address. If caught in time we should be able to change it without an issue. If your items have already shipped it will have to wait to be sent back to our studio and there will be an extra cost to reship your package.
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My package arrived damaged, what should I do?"I'm so sorry this happened, please see Returns page for how to proceed.
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I think my package may have gotten lost in the mail, what should I do?"If your package still hasn't arrived 7 days after its scheduled arrival date please see Returns page for how to proceed.
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The orignal artwork that I purchased has arrived but the prints I ordered at the same time haven't yet, what should I do?"Since my origianls and prints are shipped a bit differently they most likely won't arrive at the same time. Prints take a bit longer to make then ship so they will likely arrive after any originals you purchase, even if bought at the same time. Please look at shipping time estimates for originals and prints on the Shipping and Returns page. If your prints still havent arrived 7 days after the estimated shipping time please email support@amberkstudios.com
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Can I return original art? What about for prints?Due to the unique nature of these products I do not accept returns or exchanges on original art. The only exception is if an item is lost or damages. I only accept exchanges for prints. Once you return your item you will get a coupon code for the amount of your exchange. See Return Policy for more details
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Do you offer free returns?Returns are free for damaged items. Return shipping cost for any other item being returned will be the responsibility of the customer.
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How can I use the code I received from doing an exchange?You will receive your code via email after your returned items are processed by us. At checkout put your unique code into the coupons and codes box on the left-hand side of the checkout screen.
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How long does my code from an exchange last?It is good for one year from the date you recieve it in your email.
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Can I split my exchange code up into multiple purchases?No, exchange codes must be used in full at time of purchase and cannot be split into multiple purchases.
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Can I use my exchange code on sale items? What about commissions?Exchange codes can NOT be used on sale items or for comissioned pieces.
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I tried to return an item to receive a refund/exchange but I think it may have gotten lost on the way back to you, what should I do?"Please email info@amberkstudios and explain your situation. I will try to help find your package. But unfortunately if I am unable to locate the package an exchange or return would not be possible.
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How do I commission a piece of original art?Please visit my Commission Art page and it will explain the process for doing a commission piece with me.
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I'm interested in a custom pattern design, digital illustration or your graphic design services, how do I go about doing that?Please email info@amberkstudios.com if you would like custom pieces that aren't traditional abstract art. I offer the following Surface pattern/print design Graphic design Illustration Art Licensing You can see my work on my portfolio site here Once I get your email outlining the basics of what you are looking for we can work together to bring your vision to life.
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How much will it cost?That entirely depends on what type of art you want (i.e the size, material, colors, deadlines ect..) I can give more accurate price quotes after I know the full extent of what you want.
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There's a print I want but would like it in a custom size, can you do that for me?Yes! Just email info@amberkstudios.com, put custom art in the subject line and let me know which print you would like and what size you were wanting to get it in. I will then make a custom invoice for the new sized print and send it to your email. Once it is paid you're print will be made and shipped. **Please note custom prints will take longer to get to you compared to ones I have available as it will need to be made-to-order so please take this into consideration when ordering if you need it by a certain day.** **Also sizing must still be in line with what is available at my printer and, the original dimensions of the piece (i.e I can't make a square piece of art into a rectangular dimension), and the resolution of the original picture so as not to distort the final print. If your request doesn't fit the criteria I will let you know and try and work with you to get you something similar.**
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I emailed about a custom piece but you said you couldn't do it, why?"There are a few reasons I may turn down your commission request. 1.) The style or type of art your asking for is not something that I do - I'm mostly an abstract artist and while I can do other styles I prefer to focus my time and energy on the type of art I love because I feel that it will produce a better end result than doing a type of art that I don't really enjoy. 2. I'm currently too busy with other commissions or my own art to take on anything new. - If this is the case I will let you know when I might be taking commissions again.
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Do you do commisions for international customers?Yes! The process is the same. See the Commission Art page for international shippping costs.
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Can I pay in installments or is it all upfront?You can choose to pay the full amount upfront on in two installments. The first would be needed before I begin your piece and the second payment before I ship your piece. See Commission Art for payment specifics.
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There's a type of art I want but I'm not sure if you'll do it should I still email you?Definitley! I always encoruage anyone to email if they have an idea that they want me to do. I love working with people to accomplish the ideas they have in their head. If I feel it's not in a stye I can accomplish accurately I will still get back to go giving my full reasoning for why.
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What types of payments do you accept for commisions?I accept Debit/Credit cards and Paypal.
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How much does shipping cost for a Redbubble order?Shipping cost are set up on the individual sites and I don't control the shipping prices. Please see Redbubble for specifics on their shipping costs.
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Is the return policy for RedBubble the same for your original pieces?RedBubble has their own return policy that does not match mine. Please see there sites for details.
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I bought something from your store on RedBubble but need to return it, can I return it to you?"No, all retrns and exchanges are handled on those designated sites. Return it to the address designated on those sites.
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Can I get a custom piece from your Redbubble store?If you would like a custom surface design or piece of art to be available on an item in my Redbubble store please contact me at info@amberkstudios.com and give me the details. Then I can make the design and make the product available on the site for a limited time. Note** there will be an extra charge for creating a new design on top of the price of the actual product itself. This will be discussed further once you email me.
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I bought Redbubble pieces as well as things from your website, will they arrive at the same time?"Most likely not. My shipping times and theirs are not the same. See my Shipping and Returns page and their shipping page to get a more accurate timeframe for shipping.
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There's a sale on your Redbubble stores does that also apply to your website?No. Redbubble occasionally has sales on their site but that does not apply to original art and prints on the Amber K. Studios website. Unless the same sale is advertised for the art on this website it only applies to Redbubble purchases.
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Can I use the code I got from an exchange on your main site on your Redbubble site?No. Exchange codes from my main site can only be used on this site, not Redbubble.
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Who makes the prints of your artwork?Right now my print are made through Cat Print on heavyweight, premium paper.
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How is work work finished?My acrylic work on canvas is finished with an isolation coat then 1-2 layers of either satin or gloss varnish. This will ensure that your piece is protected from damage and will last for years to come.
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How do I take care of the original artwork I purchased?-I recomment keeping them out of direct sunlight or other harsh lights. -Keep paper pieces in frames, behind glass to prevent damage. -Keep out of extremely hot or cold temperatures. -If something is spilled on a canvas piece wipe gently with a wet cloth (do not scrub) or take it to a professional art cleaner/restorer if stain is persistent.
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What's the best way to hang the various kinds of artwork you sell?This is totally up to your preference but here are a few suggestions. For my paper pieces I recommend they be framed. You can try and put them on the wall unframed but I feel a frame would really give these smaller pieces some more definition to them. You can also choose to add matting to the frame but it's not necessary. **Originals on paper and prints do not come with matting unless stated on the product description.** For my canvases I prefer to hang them on the wall with just nails but you could also use picturing hanging wire/hooks it you choose or get a floater frame for the your canvas piece. I also sell some work on canvas board, these boards are very flat so can't be hung with just nails. You can either frame them or use some kind of hanging system like command hooks or a wire, hooks and nails combo.
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Do your pieces come with frames or matting?Unless a listing specifically states so I do not offer frames or matting for my pieces. They are delivered as is and any framing and matting must be done on the customers end. I do this to save my customers money as I would have to charge extra for frames and mats. From the color, to the size, to the style, matting and framing is a very personal choice that I feel the customer knows best when it comes to their home and lifestyle. So for me to charge extra for generic matting and frames that will most likely be changed I don't feel is cost effective to my customers. Not paying for the matting or frames upfront will let you save that money and use it for styles that will actually suit you and your home. If you are getting a commissioned piece done we can discuss getting frames or matting for your piece at an extra cost since I am working with you one-on-one.
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Some art on paper I ordered has a slight curve to it, how do I make it go away?"This is common for pieces that are rolled for shipping. I recommend either putting some heavy objects on the piece for a day or two or putting it into a frame. That should straighten it out.
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How accurate are the colors of your work on the screen to what I will get if I purchase it?Since my art is very color based I always try to edit the photos of my art to reflect the true colors that they are in real life. With that being said monitor settings, and any gloss, texture or metallic paint in the work could affect how it is percieved. If you are unsure of the colors/tones of a piece don't hesitate to email at info@amberkstudios.com and I will try and give you the most accurate idea of the colors in the piece.
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Will my art last for a long time? Will it ever fade?I strive to use high quality materials in everything I sell. For my original works one paper I use acid free acrylic, mixed media, or watercolor paper with weights ranging from 98-246 lbs. This ensures a sturdy material and less possibility of fading and yellowing of the paper. My paper prints are printed on high quality paper which has excellent color-fastness and longevity. My canvas pieces are always gessoed first and finished with an isolation coat and either a satin or gloss varnish to protect it from fading and keep it looking like new for years to come. I also strive to use high quality paints, inks and mediums whenever possible to better the longevity of the pieces.
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What types of payments do you accept?I accept Credit/Debit cards and Paypal
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Do you consider yourself more of an artist or a designer?I feel like I'm both equally. I never like to define myself by one thing. My training in fashion design, and love of surface design and abstract art all come together when I create something.
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Are your pieces sold in stores/galleries? Where else can I buy your work?You can see and buy my art in person in my art studio space that I have through the company Zero Empty Space at Stony Point Mall in Richmond, Va. The address is: 9200 Stony Point Pkwy #144, Richmond, VA 23235 You can email me at info@amberkstudios.com to set up a time to come visit the studio or just walk in during open hours which vary week to week. I also do occasional markets in and around Richmond where I sell smaller pieces of my art. You can follow my Instagram to stay updated on when my next event will be or when I have work in new places.
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I'm a fellow artist/creative and would love to work with you on a project, how do I get in touch with you?"Awesome, I love collaborating with other artist! Email info@amberkstudios.com and let's talk about your project!
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